Frequently Asked Questions

Everything you need to know about your beauty journey with us.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email as soon as your order ships.

Are your hair and skincare products authentic?

Yes, we guarantee 100% authenticity. We source all our products directly from authorized distributors and the original brands to ensure you receive genuine high-quality items.

What is your return policy for beauty products?

Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.

Do you offer international shipping?

Currently, we ship to selected countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.

How can I find the right products for my hair or skin type?

We provide detailed descriptions and ingredient lists on every product page. If you need personalized advice, feel free to reach out to our beauty consultants via the contact form.